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Free Sales Advice and Technical Support 
For Help with your purchase and installation advice please call us on 01761 414700 or email sales@jwsltd.co.uk

JWS offer time-limited installation support and cannot "train" engineers over the phone so please take advantage of the JWS pre-sales support and documentation we can provide.

Installation ?
JWS can offer an installation service nationwide ( via Approved Third Parties that we have dealt with in some cases for in excess of twenty years). We do not undertake the installations directly, however, should you require any of our items to be installed by an experienced company then please drop us an email to sales@jwsltd.co.uk or call 017161 414 700 Please include the postcode area and photographs if possible. We will then pass your details on to a JWS approved company who will contact you directly.If you are trying to install such equipment yourself, there is a 'Specification & Downloads' section where all manuals and drawings can be accessed
 

Payment?
You can order directly online and pay by Credit/Debit card or simply call our Sales Team to place orders over the phone on 01761 414700, alternatively you can pay by Bank Transfer, please email us at accounts@jwsltd.co.uk should you wish us to raise a Proforma Invoice for this method of payment.

What about Guarantees /Warranties?
All products supplied are fully covered by the manufacturer's guarantee for a minimum of 12 months.

When will my goods be delivered?
UK mainland:
Option 1. Free 5 Day - UK Delivery on Orders over £100 net
Option 2. Three Working days via Hermes £6.95
Option 3. Next Working Day * from £12
*1 Hour Delivery Window and DPD free text and email tracking included
Choose from Next Working Day, pre 10:30, pre 12, afternoon or a Saturday or Sunday
Orders must be placed by 1.30pm Monday-Friday on Items showing in stock
All prices subject to VAT(Excluding Bank Holidays), we cannot be liable for any loss caused to you by late delivery.

My product was received damaged or incomplete?
Please report any transport damages within seven days of receipt. Please note that we cannot help with any damage claims reported after seven days of receiving delivery. Please contact our Customer Services on 01761 414700 and refer to the terms and conditions of sale.

What do I do should I have a complaint?
Should you in any way feel dissatisfied with any part of our service then please contact us. Should you still feel that your grievance has not been properly addressed then you may of course continue correspondence with the manager. In the event that no amicable agreement can be reached then an independent ombudsman may be sought to settle the matter.

Wrong item received?
In the unfortunate event of receiving an item other than originally ordered, contact the Customer Services within seven days of receipt 01761 414700

Can I purchase items not shown on the site?
JWS carry a comprehensive range of products in stock, we only feature a carefully selected range on the site. ( for example some "Trade Only" products are not shown) For any models not listed, please contact us and we will be happy to help. We can also specifically order models for you that we do not normally carry in stock.

In the unlikely event that you need to return an item, please contact our team on 01761 414700 within 14 days of accepting delivery of the item.

Restocking charges apply. We will discuss this with you upon receipt of the cancellation request. Restocking charges will be applied where the products are no longer required AND NOT for goods returned because either defective or damaged. We usually charge 20% of value.

Items that are returned to JWS unboxed and returned in "as new" saleable condition will qualify for restocking. We will not refund items that have been un-boxed or installed.

Please note that we cannot accept returns on special orders. Special orders may consist of items sent via third party shipping companies or made to measure products. If you are unsure on whether or not your item is a special order, please contact us on 01761 414700 prior to placing the order.

JWS are an Electronics Design & Manufacturing business specialising in Access Control & Automatics Doors not simply an Internet-Based discounter.

While you may find cheaper prices elsewhere we are confident our Sales & Technical Support is one of the best available - after all if you are buying specialist equipment, having reliable, experienced and free support* should be at the top of your list.

This is why our our telephone number 01761 414700 and our email address sales@jwsltd.co.uk appears at the top of every page.

We also hold official CDVI and Record training certificates!